FAQs
Answers to our most popular questions
Here you’ll find answers to our most asked questions. We want to make your therapy session as simple and comfortable as possible. Giving you all the information you need in a single location is just one way we, at Mindful Tides, strive to help you navigate the waters of therapy.
Clients should take their Telehealth Sessions from a safe and private location. Most clients take their call from their home or work office. If you are not taking your session from home, please give your provider your address. You may take your session in your car but you cannot be driving. All sessions need to stay within your state of service. Your provider cannot see you while you are on vacation unless the provider is licensed in that state.
Please dress comfortably! Clients do need to be fully dressed, wearing clothes they would be comfortable wearing to any kind of medical office. Please be certain to wear a shirt and pants.
Treatment frequency will be discussed in the very first session and will be rediscussed throughout treatment based off of client need. Most clients tend to start therapy either weekly or every other week. Please feel welcome to communicate your preferences with your therapist!
Sessions are 53 minutes. As an example, if your session is to begin at 5:00pm, you can expect to be ending at approximately 5:53pm. Most therapists are providing therapy for the first 50 minutes and spend the remaining time on scheduling, insurance, payment, etc.
Prior to beginning therapy, we ask clients to contact their insurance provider and ask, “What are my mental health benefits?” (Self Pay clients will have rates confirmed by our administrative team before starting sessions with your therapist.) All clients will receive a Good Faith Estimate as required by the No Surprises Act. This document shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. If you have questions about the Good Faith Estimate, please ask your provider.
We require all clients to put a credit card on file to establish a simple and consistent payment schedule. If you have a Health Savings Account Card you are welcome to put that on file in addition to your credit card. Please connect with our administrator if you need assistance in setting up your card.
All statements and bills are sent to the email you have on file.
Therapists at Mindful Tides Therapy are not credentialed with Medicaid or Medicare. This does include commercial insurances that are funded by Medicare or Medicaid. If you have one of these insurances, please connect with our administrator to discuss care options!
If you are late, please don’t worry, just tell your therapist as soon as you can. Please communicate any scheduling issues with your therapist. In a non-emergency situation, we expect all clients to communicate cancelations with no less than 24 hours’ notice. If you are later than 15 minutes past your scheduled start time, the appointment must be rescheduled.
Effective 1/28/24:
Late Cancel Fee: $100.00 (Client has cancelled session without 24 hours notice, non-emergency)
No Show Fee: $100.00 (Client did not communicate cancelation before 15 minutes past start time. Ex: Session is at 5:00 pm. Cancelation was not informed of before 5:15 pm).
You are always welcome to request a sooner session by contacting your provider or texting/calling 412-737-0990.
In an emergency situation, please dial 911 or contact a crisis line such as:
RE-SOLVE at (888) 796-8226 or the National Suicide Prevention Lifeline at 1.800.273.TALK
You’re taking an amazing step towards healing and growth! Don’t be nervous and don’t be afraid to communicate your needs with your therapist.
If you don’t feel like your assigned provider is a good fit for your needs, we recommend discussing it with them. If after this, you still do not feel that the therapeutic relationship can blossom, you are welcome to request a new provider by calling 412-737-0990.
Still have a question?
Don’t see the answer to your question? Need just a little more clarification? No worries! Send us a message and we’ll get back to you with an answer as soon as possible.
